Breakdown Cover FAQs: Autonational Policies, Cover Levels and Member Questions

What is Roadside Cover?
Roadside Cover is our entry-level breakdown cover. If you break down more than 1/4 mile from home, we arrange a recovery agent to help. If we can’t fix your vehicle at the roadside, we transport your vehicle and up to five passengers to a garage within a 20 mile radius.
Learn more about our Roadside Breakdown Cover >

What does Roadside Cover include besides Recovery?
Roadside Cover also includes our Emergency Message Service, help if you misplace your ignition keys and cover if your vehicle is rendered immobile due to an accident, theft, or vandalism. Because the cover is vehicle-based, any legal driver of the specified vehicle is covered. Second cars at the same address can qualify for a 50% discount when bought together.
Learn more about our Roadside breakdown cover >

What is Roadside & Recovery Cover?
Roadside & Recovery includes the benefits of Roadside Cover, plus Nationwide Recovery. If we can’t repair your vehicle at the roadside, we recover your vehicle and up to five passengers and transport you to any UK destination of your choice, subject to the policy terms. If repair isn’t possible by the end of the working day, we take you to home or a closer UK destination.
Learn more about our Roadside & Recovery Breakdown Cover >

What does “Any UK Destination” actually mean?
With Roadside & Recovery and Total UK, if we can’t repair your vehicle at the roadside, we recover your vehicle and up to five passengers and transport you to any UK destination of your choice, subject to the policy terms. A key condition is that if repair isn’t possible by the end of the working day, we take you to home or a closer destination within the UK.
Learn more about our Roadside & Recovery Breakdown Cover >

What is Total UK Cover?
Total UK is our most Comprehensive UK Breakdown Package. It includes Nationwide Roadside Recovery, Home Breakdowns, Emergency Accommodation and Onward Travel (when you break down more than 25 miles from home and the car can’t be repaired), plus Caravan or Small Trailer Cover. It also covers Loss Of Keys, and immobilisation due to Accident, Theft, or Vandalism, plus an Emergency Message Service.
Learn more about our Total UK Breakdown Cover >

How does Emergency Accommodation work on Total UK?
If your car can’t be repaired and the breakdown happens more than 25 miles from home, we will pay up to £75 per person for Emergency Accommodation, up to £500 per party. This is designed to help you get safely through the immediate disruption while you arrange next steps.
Learn more about our Total UK Breakdown Cover >

How does Onward Travel work on Total UK?
If your car can’t be repaired and the breakdown happens more than 25 miles from home, we will pay up to £150 for alternative travel. It is intended to help you complete your journey or get home when your vehicle cannot be fixed at the roadside.
Learn more about our Total UK Breakdown Cover >

Do you cover Breakdowns at Home?
Yes, Total UK includes Home Breakdowns. If you need Breakdown Assistance at your home address, we send a specialist to assist you and, where necessary, transport your vehicle to the nearest garage.
Learn more about our Total UK Breakdown Cover >

Is your cover Vehicle-Based or Person-Based?
Our Autonational Rescue Breakdown Cover is vehicle-based. That means it is the vehicle that is covered, not the person. Any legal driver of the specified vehicle is covered under the policy, as long as the policy conditions are met.
URL: /faq-autonational-24-7-nationwide-roadside-rescue-assistance/

Is there an age limit on vehicles you cover?
No. Our Autonational 24/7 Nationwide Roadside Rescue Assistance is available to vehicles of any age. When you buy cover, your vehicle must be in full working order, so it is important you only take out cover when your vehicle is roadworthy and functioning normally.
URL: /faq-autonational-24-7-nationwide-roadside-rescue-assistance/

How can you offer low prices and still deliver service?
We keep prices competitive by using our experience to carefully choose partner recovery operators across mainland UK, and we pass efficiency savings on to customers. We also focus our Breakdown Service on what we believe people want, aiming it at cautious motorists who do not expect to break down.
URL: /faq-autonational-24-7-nationwide-roadside-rescue-assistance/

Is there a recovery operator near me?
Yes. We have a network of 1,200 recovery operators throughout the UK, with over 5,500 vehicles available. This supportS fast, efficient service wherever you are on the road, subject to availability and the terms of your cover level.
URL: /faq-autonational-24-7-nationwide-roadside-rescue-assistance/

Do you prioritise Vulnerable Drivers?
Yes. We provide priority to Drivers in Vulnerable Situations. As an additional security measure, we can also tell you the name of the recovery operator who will attend, helping you feel more confident about who is arriving and why.
URL: /faq-autonational-24-7-nationwide-roadside-rescue-assistance/

What should I do if I break down?
Stay calm and get safe first. If you can, move your vehicle away from traffic, put hazard lights on, and decide whether it is safer to stay in the vehicle or wait behind a barrier.  To report a breakdown, call us on our freephone Vehicle Breakdown Insurance number: 0800 1700 400 or 01708 963190 or visit our “Help I am Broken Down” page.
Learn more about on our Help I’m Broken Down page >

Which number do I call if I’ve broken down?
To report a breakdown, call us on our freephone Vehicle Breakdown Insurance number: 0800 1700 400 or 01708 963190 or visit our “Help I am Broken Down” page.
Learn more about on our Help I’m Broken Down page >

What happens if I break down on a motorway?
Emergency telephones are located every mile. Using one connects you straight through to the motorway police, who will ask you for breakdown details. The key priority is safety: if you are in a dangerous position, follow motorway safety guidance and use the emergency phone rather than trying to manage the situation alone.
URL: /faq-autonational-24-7-nationwide-roadside-rescue-assistance/

Can I join immediately? When does cover start?
Yes, you can join online using our secure application. Our FAQ says cover commences from midnight on the day we receive your application unless you choose a later date. However, our online join journey also states you cannot claim under the membership for the first 24 hours after purchase.
Start Your Quote here >

Do you cover Loss Of Keys?
Yes. Our cover options include “Loss Of Keys” within all our breakdown packages.
Learn more about our Total UK Breakdown Cover >

Do you cover accidents, theft, and vandalism?
Yes. Our all Breakdown Packages include cover if your vehicle is rendered immobile as a result of an Accident, Theft, or Vandalism.
Learn more about all our Breakdown Cover Policies >

Do you cover caravans and trailers?
Yes. Total UK extends cover to your attached caravan or small trailer.
Learn more about our Total UK Breakdown Cover >

Do I get a discount if I insure a second vehicle?
Yes. Second Vehicles based at the same address attract a 50% price reduction. In our Breakdown Cover we describe this as a 50% discount for a second car registered at the same address as the primary vehicle when purchased at the same time.
Learn more about our Total UK Breakdown Cover >

How do I download my membership documents?
If you have misplaced your membership documents, you can download them online by clicking the “Download My Documents” at the bottom of this website or click on “Members Portal” at the top of every page. This is designed to save you time and avoid needing to call our call centre for routine document requests.
Visit our Members Portal >

How do I change my vehicle or contact details?
You can make amendments online in our Members Portal. These self-serve tools are intended to reduce admin friction and keep your membership accurate.
Visit our Members Portal >

How do renewals and cancellations work, and are there fees?
If you want to opt out of automatic renewal, log into your Members Portal. Our Terms and Conditions list a £15 cancellation fee (payable to Right Choice Insurance Brokers) and applicable service charges may be deducted from any refund.
Visit our Members Portal > or Read our Terms and Conditions >