When you call us for assistance you will need to choose the option for ‘If you have had an accident’. This can be any type of accident including a collision with another vehicle, object, animal, or pedestrian.

Our Team will guide you through everything and, if required, arrange recovery of your vehicle regardless of who is at fault. By making sure you have expert advice at the earliest opportunity this will not only help you and give you peace of mind, but the prompt reporting of incidents can radically reduce costs and delays later on.

Claims Assistance Service:

• 24/7 Helpline
• Free Initial Advice
• Potential Hire Car service (subject to accident details and T&C’s)
• Uninsured Loss Recovery Assistance for Non-Fault Claims (Excess, Loss of earnings etc.)
• Access to Legal Representation if required/recommended
• Guidance for anyone injured in the incident (where there have been changes in what can be claimed for)

Even if your vehicle does not need to be recovered you can still access this service. If you have had any type of accident, call our dedicated claims team on 0800 1700 400 and they will give you advice and support 24/7.