RETENTION POLICY
This policy specifies how important documents either company/employee or client data be it via e-mail, client server, paper file, phone recordings or other media should be retained, protected and eligible for destruction. The policy also ensures that documents are promptly provided to authorities upon request.
Data held will therefore be subject to the following data retention periods:
| Type of Charge | Amount | Reason for the charge |
|---|---|---|
| Arranging a new annual policy or renewal | £7.50 | To cover the costs in arranging and setting up your policy. |
| Voidance of a policy | No refund is given for deliberate or reckless misrepresentation | To cover the costs in arranging and setting up your policy |
| Payment of an annual policy by cheque | £5 | To cover the administration costs of cheque handling |
| Cancelling your policy* | £15 | To cover the costs in cancelling your policy and administering any further correspondence |
| Debt collection | 20% is added to the amount sent to debt collection | To cover the costs in liaising with the debt recovery company and issuing related documentation/ correspondence |
